FAQ

At Moda Customs, we pride ourselves on delivering high-quality, custom-made products with utmost precision and care. The turnaround time for orders typically ranges from 2 to 4 business days, depending on the complexity and specifics of the customization required. Each item is handcrafted with attention to detail, ensuring that every piece meets our quality standards. We always strive to complete orders as promptly as possible without compromising on quality. If you have a particular deadline or urgent need, please contact our customer service team, and we will do our best to accommodate your request.

Placing an order with your company's logo at Moda Customs is a straightforward and seamless process designed to ensure the final product perfectly represents your brand. Follow these steps: 1. **Contact Us:** Begin by reaching out to our customer service team. Our contact information can be found on the "Contact Us" page of our website. 2. **Provide Details:** Share the details of your order, including the products you wish to customize (e.g., t-shirts, hats, ornaments), the quantity, sizes, and any specific requirements you may have. 3. **Send Your Logo:** Email us your company's logo in a high-resolution format (preferably vector files such as .AI, .EPS, or high-quality .PNG) to ensure the best print quality. If there are specific brand colors or design guidelines, please include those as well. 4. **Review Proofs:** Our design team will create a digital proof of your logo on the selected products. You will have the opportunity to review and approve the design before we proceed with production. 5. **Confirm and Pay:** Once you approve the proofs, we will provide you with a final quote. After confirmation and payment, your order will enter our production queue. 6. **Production and Delivery:** We will produce your customized items to perfection and notify you once they are ready for delivery or pickup. At Moda Customs, we pride ourselves on delivering high-quality, customized apparel that showcases your brand's identity. If you have any further questions or need assistance throughout the process, our dedicated team is here to help.

Yes, Moda Customs is pleased to offer bulk and wholesale discounts to our valued customers. We understand that many of our clients need larger quantities of our products, and we aim to provide cost-effective solutions tailored to these requirements. For detailed information on pricing and order quantities for bulk or wholesale purchases, please contact our sales team directly at support@modacustoms.com. We are committed to working with you to achieve the best possible terms and look forward to partnering with your business.

Possibly. At Moda Customs, we understand the desire to personalize items that are special to you. If you wish to supply your own items for engraving or printing, please contact us directly for more information and pricing details. Our team will review the suitability of your items for our processes and provide you with a comprehensive quote. This ensures that we maintain the highest quality in our customization services while accommodating your unique requests.

At Moda Customs, we accept custom design files in the following formats: JPG, PNG, SVG, and AI. If your art or logo requires additional work, there may be an additional design fee assessed. Please reach out to us if you are unsure about your file format or need any assistance. We're here to help ensure your custom design meets your expectations and our quality standards.

We pride ourselves on offering personalized, high-quality custom clothing tailored to your needs. However, currently, we do not offer international shipping. Our focus is on ensuring the best possible service and attention to detail for our local customers, allowing us to maintain the high standards and quick turnaround that our clientele expects. We appreciate your understanding and encourage you to check back in the future as we may expand our shipping options. Thank you for your interest in Moda Customs.